top of page

"Sales Is A Dance & It Starts With You As Lead" - Lynn Moman | CEO | Master Trainer | Consultant

ASK US ABOUT OUR PERSONAL + PROFESSIONAL CREDIT

REPAIR SPECIALS

benefits of well trained employees


Customer service training + development is an essential part of building a more confident and productive team.

A few reasons to provide your employees with specialized training:

1. It increases employee morale and job satisfaction

2. Investing a minimum amount in the beginning will save you thousands in the end

(the costly fees of having to replace employees). 

3. Increased efficiency in processes and procedures which leads to financial gain

4. Your customers and clients will have more confidence and trust in your brand

5. You increase your chances of having a repeat customer, thereby building loyalty

6. It can be used as a way to increase communication and openness 

7. Effective training can help workers get along better in the workplace


Note: According to the Bureau of Labor Statistics, the average

 turnover in the accommodations and food services industry is 72.5 percent

TELEMARKETING

Telemarketing is still as important today for many organizations - just 

as it was when it first began for Telecom Companies in the 1970's.

Telemarketing allows you to immediately gauge your customers level of interest and allows you to build a rapport. When people like YOU they will buy, even when they did not intend on spending a dime.

Remember your ABC's - "Always Be Closing". This phrase was popularized in the 1992 Film "Glengarry Glen Ross", starring, Alec Baldwin, Al Pacino, and Jack Lemon. 


FOOD + BEVERAGE INDUSTRY

The F+B Industry is a booming billion dollar industry (collectively) worldwide. Yes, we all have to eat, but where we eat depends not only on how good the food tastes or how aesthetically pleasing the decor is, but it also depends on the way you treat your customer(s). Are you attentive and/or proactive or do you wait until a customer complains to make their experience better?

GENERAL CUSTOMER SERVICE

To build loyal and consistent customers, you must have excellent customer service. 70% of individuals will speak on a positive experience if it blew them away, but 100% of customers will speak about, post about, and share a negative experience at an establishment, over and over again - placing a sour taste in other potential customers mouths. 

What our customers are saying


"Bright Star Talent Management's marketing plan brought in triple the clientele and helped us reach our business's yearly goal in 90 days."

- Nilas Day Spa

"In the last 6 months we have seen our business's profitability increase significantly due to Bright Star Talent Management's knowledge and their expertise in building and operating our call center and marketing department with their million dollar marketing plan" 

- Gutter Guard South

Other Services

*Quick email Link to inquire about services

ASK US ABOUT OUR PERSONAL + 

PROFESSIONAL CREDIT

REPAIR SPECIALS


MONTHLY TUNE-UP

(requires a consultation)

We'd Love To Stop By To See How Things Are Going  To Provide Necessary

 Feedback. We can use Secret Shoppers

 Or The BSM Training Team

*When selecting this option, please put "Monthly Tune-Up" as the subject 

of your email


GROUP TRAINING 

UP TO 10 EMPLOYEES

(requires a consultation)

2 - 4 Hour Training at Your Establishment. To Book At Another Location Could Increase 

The Per Person Fee

(10 EMPLOYEES MAX PER SESSION)

*When selecting this option, please put "Group Training" as the subject 

of your email

TEAM BUILDING EXERCISES

(requires a consultation)

Experience Fun + Interesting Activities

That Help Build Your Teams' Moral & Working Relationship With Each Other, As Well As Your Customers|Clients

*When selecting this option, please put "Team Building" as the subject 

of your email

bottom of page